Privacy Policy

ABOUT/ACCESS THE KŌMYŌ FACE DESIGN®TREATMENTS & PRICES

elieoZen (hereinafter referred to as “the Company”) complies with all applicable laws and regulations concerning the protection of personal information. We recognize that safeguarding personal information is a fundamental principle of our business operations and an important social responsibility.

This Privacy Policy explains how the Company collects, uses, manages, and protects the personal information of our customers.

Purpose of Use of Personal Information

Personal information collected from customers will be used for the purposes listed below. However, the Company will not necessarily use personal information for all of these purposes. The specific purposes of collection and use will be clearly communicated to customers, and personal information will only be used within the scope of their consent.

To provide customers with information about the Company's products (including catalogs), services, and plans.
To deliver the Company's products to customers' homes, buildings, or other designated properties.
To provide after-sales services and maintenance for the Company's products.
To conduct surveys regarding product and service usage, customer satisfaction, and other research aimed at product development and service improvement.
To provide regular updates and information through email newsletters, brochures, direct mail, and other communications.
To contact customers in the event of an emergency.
To deliver prizes to winners of promotional campaigns and other events.
To provide necessary confirmations, notifications, and guidance related to the use of various forums.
To respond to customer inquiries, feedback, requests, and suggestions.

Security Measures for Personal Information

The Company implements reasonable and appropriate security measures to ensure the safe management and handling of customers' personal information. These measures are designed to prevent risks such as unauthorized external access, loss, damage, destruction, alteration, leakage, and unauthorized disclosure or transfer of personal information outside the Company.

In addition, the Company appoints a personal information protection manager in each department that handles personal information to ensure its proper management. We also establish internal policies and procedures for information security and provide employee training on personal information protection.

Disclosure of Personal Information to Third Parties

Personal information will not be disclosed or provided to any third party except in the following circumstances:

When the customer has given their consent.
When the information is provided in a form that does not allow the identification of individual customers.
When the handling of personal information is outsourced to a service provider for the purpose of ensuring smooth business operations. In such cases, the Company will select service providers with adequate data protection standards and implement appropriate safeguards, including contractual obligations to prevent information leakage or unauthorized further disclosure.
When, with the customer's consent, estimates, plans, or product drawings are provided to the Company's business partners in connection with the purchase or installation of the Company's products.
When, with the customer's consent, personal information is provided to the Company to the extent necessary to fulfill the purposes of use stated above.
When disclosure is required by applicable laws or regulations.
When disclosure is necessary to protect a person's life, physical safety, or property, and obtaining the customer's consent is difficult.
When cooperation is necessary for a national government agency, local government authority, or an organization acting on their behalf to perform duties prescribed by law, and obtaining the customer's consent may interfere with the execution of those duties.

Website Terms of Use

Third-party websites and services accessible through the Company's website, as well as companies that collect personal information through sweepstakes, promotional campaigns, or similar activities, operate independently and maintain their own privacy policies and data collection practices.

Accordingly, the Company assumes no responsibility or liability for any personal information that customers voluntarily provide to such third-party websites, services, or organizations.